home warranty cost

I filed a claim for those with American Home Shield via phone and the contractor that they sent was an awesome professional. He was clean and he cleaned everything up that he touched and put on booties when coming in. He repaired the stuff well. There were no extra dings that he left behind. The toilet is better than it was the day it was installed. I also have one of those faucets where the end of the faucet pulls out as the little spray spout and the hose started to get a little bubble on it. He didn't repair that because it hadn't actually failed yet. He couldn't repair it unless it was a failure. After requesting service for my A/C breakdown on 5/16/18, the contractor assigned to me went unresponsive to my calls for repair for 8 days. I then found another contractor that completed the repair, and sent an invoice to AHS dba HSA for the repair. They then began sending notices in the mail stating that my claim would not be covered due to a "pre existing condition.

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They were without water for almost 4 days waiting on the guy to show up.