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I called 2 10 back and they stated "ma'am we have 1,000's of claims to review" So, basically they take your money, but clearly don't the adequate resources or staff to resolve issues in a timely manner or just do the right human thing!This is a bad business model and what a poor way to treat paying customers. On to making a complaint to BBB. I will definitely not be recommending 2 10 to anyone EVER!There was something wrong with my AC switch. It was a Friday when the AC went out. I was at work and I called AHS to submit my claim because I did not have my information at that time to log in. Initially, when we did the claim, there was supposed to be a company and AHS said that they would come in that Monday. Also, they said that if it was an emergency, they would come in in that weekend. It was in the 100s and my house was so hot so I called back and I said, “Could someone do it on the emergency basis?” And the AHS rep took about 30 minutes calling every company she could to get someone out to repair it. She was excellent. The contractor that came was very good and he answered all of my questions. He was a little bit difficult to understand because he had an accent but he pointed out some things that I needed to do in the future, which I have done.

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